Our Brands
ESG Report 2022
One planet. One home. Our first full year running room2 Chiswick, the first LETI Pioneer hotel, and a 21% cut in Scope 1 & 2 emissions against our 2019 baseline.
Covers 1 January to 31 December 2022. Published November 2023.
room2 became Second Nature in 2026.
The year in numbers
21%
lower Scope 1 & 2 emissions than 2019
1st
LETI Pioneer hotel in the world: room2 Chiswick
741
tCO₂e offset through afforestation in Dingxi, China
75,000
bees in two hives on the roof of room2 Chiswick
59%
of managerial positions held by women
81%
employee overall satisfaction
Foreword
“Sustainability is both an obligation and an opportunity.”
Robert Godwin
Chief Executive Officer
Read the full foreword
In recent years, intensifying climate-related disasters left millions of people negatively affected and cost the economy billions. Once again the devastation evidenced the urgent need to cut greenhouse gas emissions. We have had moments of hope with COP27 and COP15 and ordinary people doing amazing things, such as the Kunming-Montreal Global Biodiversity Framework helping to halt and reverse nature loss. We are compelled to shine a light on our industry and call for action to decarbonise rapidly.
With buildings accounting for 40% of greenhouse gas emissions, the real estate sector – and the hospitality industry in particular – can no longer shirk its responsibility. Our hope is that our commitment to sustainability and our journey to net zero acts as a catalyst for the global hotel sector, showing the industry what can be achieved in tackling the defining challenge of our time.
Opening our net zero room2 hometel in Chiswick, London is an outstanding achievement by the team, and a watershed moment for the global hospitality industry, with room2 Chiswick hometel holding the distinction of being the first hotel to achieve LETI Pioneer status.
Recognising the urgency of the climate change emergency, we will continue to refine the processes involved in our aspirations to deliver Whole Life Carbon Net Zero in all new constructions, and it will inform the blueprint of our 5,000 key development pipeline.
Robert Godwin, CEO · Stuart Godwin, Managing Director
One group, six brands
room2
The world's first hometel brand – bridging the gap between hotels and the shared economy.
Lamington Serviced Apartments
Serviced apartments across West London since 2006.
Lamington Lettings
Hammersmith's residential lettings agency since 1978.
Lamington Developments
Development studio delivering award-winning projects.
Winnie's
Neighbourhood café and bar, good for people and planet.
Missionworks
Holistic co-working designed around Jean Piaget's thinking.
Our approach
Three commitments: net zero, circularity, and health and wellbeing.
Shaped by a materiality assessment with Savills Earth and 337 stakeholder responses, reported in accordance with the GRI Standards and guided by One Planet Living.
Net zero
Building and operating net zero carbon hometels on the pathway to whole life net zero; Scope 1 & 2 cut 46% by 2030 in line with science-based targets.
Circularity
Keeping materials in circulation, recycling and repurposing: shampoo bottles into table tops, waste into artwork.
Health and wellbeing
Monthly Culture Club, an Employee Assistance Programme and biophilia in every property.
Priority One Planet Living principles
Zero carbonZero wasteSustainable materialsLocal economy
Key moments
- 2021
Published our Net Zero Carbon Roadmap with science-based targets
- 2021
Signed The Climate Pledge
- 2021
room2 Net Zero building specifications adopted for all new developments
- 2021
Awarded best provider by SPEAR: 29,000 rooms for the homeless and £3,000 raised
- 2021
Best CSR Policies at the Altos Awards
- 2021
Sold room2 Southampton to Aberdeen Investments
- Dec 2021
Opened room2 Chiswick, the world's first whole life carbon hotel, 86 keys
- 2022
room2 Chiswick became the first LETI Pioneer hotel
- 2022
Joined the UK Green Building Council
- 2022
Signed the Glasgow Declaration
- 2022
Green Tourism Gold for room2 Southampton and Chiswick, Silver for Missionworks and room2 Hammersmith
- Nov 2022
Launched Green Friday and the “This is our Home” video
- 2022
Robert Godwin keynote on net zero at the Annual Hotel Conference
People
A team of 132 creators, designers, builders, decision makers and experience generators.
Our people
132
team members
71
new hires
15
internal promotions
32
colleagues completed the room2 Academy
Colleague engagement
81%
overall employee satisfaction
Equity and growth
Diversity, equity and inclusion
59%
of managerial positions held by women
100% of employees completed DE&I training in 2022.
Five new policies, including Modern Slavery, Anti-bribery and Sustainable Business Travel.
Growth and development
100%
of employees completed professional training
75% completed monthly performance reviews.
5 internships completed, and a training budget for every head-office colleague.
Giving back
86
hours volunteered by the team in 2022
£4,150
raised for Dnipro Kids, including a 2,215 km virtual cycle to the Ukrainian border
Spark! careers talk
Three colleagues spoke to 146 students at St Mark's school; plastic fishing with Hubbub recovered 93 bottles and 9.7 kg of plastic.
Team Planet
44
colleagues took part
33
workshops delivered
3
room2 locations now taking part
Culture and community
the top-scoring principle, with 969 points
Planet
Reducing our footprint, one building at a time.
Emissions in 2022
Combined Scope 1 & 2 emissions fell 21% against our 2019 baseline, in line with our roadmap, as we electrified, switched to renewable suppliers and moved our company vehicle to electric. Scope 3 rose 29%, mostly purchased goods and services and guest travel. Verified by BSI to ISO 14064-1:2018.
21%
lower Scope 1 & 2 than 2019
46%
Scope 1 & 2 reduction target by 2030
741
tCO₂e offset in 2022
Scope 1 & 2 emissions, tCO₂e
Scope 1Scope 2
2019202020212022
Source: Lamington Group GHG Reports 2022–2025.
Carbon per night
Operational carbon per night against the UK hotel average of 10.5 kg CO₂e (Cornell Hotel Sustainability Benchmarking Index 2023).
room2 Southampton
86%
lower carbon per night
room2 Hammersmith
67%
lower carbon per night
room2 Chiswick
54%
lower carbon per night
Energy
room2 Chiswick ground source heat pumps
17 boreholes 200 metres below the site cover all heating, cooling and hot water, cutting absolute energy use by 37%; rooftop solar is predicted to add 11,193 kWh a year.
17
boreholes
37%
absolute energy reduction
First-year performance, honestly
room2 Chiswick was designed for an energy use intensity of 64 kWh/m²; its first full year came in at 122, with building-management and low-heat hot water issues now being fixed.
Lab rooms
Room-level sub-metering of energy, water and air quality at room2 Southampton and Chiswick to trial interventions.
Energy use intensity, 2022
kWh/m² a year, against a 2030 target of 50.
44
room2 Hammersmith
108
room2 Southampton
122
room2 Chiswick
Water and nature
24,645
m³ of water consumed across the group
50,000
litres stored on the room2 Chiswick blue roof
75,000
bees and a bug hotel on the Chiswick roof, with raw honey bottled on site from July
Zero waste
Zero waste to landfill
Across room2.
100%
of food waste composted on site, digested or donated via TooGoodToGo
Recycling rates
room2 Chiswick 45%, Missionworks 55%, with a target of 80% by 2023; 3-in-1 room bins, refillable milk bottles and an on-site composter shared with Chiswick neighbours.
Offsetting
741 tCO₂e offset in 2022
446 embodied, 72 operational and 223 Scope 1 & 2, through a Verified Carbon Standard afforestation project in Dingxi, China, following the Oxford Offsetting Principles.
Supply chain
Sustainable Procurement Policy introduced; 8 of 13 surveyed suppliers measure or are measuring their footprint; partners include Delphis Eco, the London Bee Company, Sipsmith and Sxollie.
Places
Our buildings should enhance the communities they serve.
room2 Chiswick
Opened December 2021 – 86 keys, BREEAM Excellent, 34,122 sq ft – the first LETI Pioneer hotel, with upfront embodied carbon of 765 kg CO₂e/m², below the Greater London Authority benchmark of 800.
86
keys
765
kg CO₂e/m² upfront embodied carbon
500
kg CO₂e/m² our LETI-aligned target
Ground source heat pumpsRooftop solarBlue roofOccupancy-enabled roomsLow-heat hot water
Transparency
room2 Chiswick came off its renewable electricity contract from August to December 2022 when the contract ended during the energy crisis. Those emissions are included in our 2022 offset, and the site returned to renewable energy in June 2023.
Community
25,000+
visitors to Art in the Age of Now, our free public exhibition of 150 artists at Fulham Town Hall
Bedford Park Festival
Gold sponsor of Green Days in June 2022, with recycling education and a smoothie bike.
Green Friday
50% of room2's Black Friday revenue donated to ClimateEd, with the “This is our Home” film.
Local and emerging talent
Rachel MaidenKieran LettsAlfred NewallGranby WorkshopRoberta Fox
Marbled prints, English-timber mirrors, Turner Prize-winning tiles and local artwork throughout room2 Chiswick.
Sustainable design
Carpets
Made from ocean fishnets and industrial scraps.
Clayworks wall finishes
Natural, compostable and made in the UK.
Foresso reception top
Made from at least 65% UK waste wood.
Governance
Our Net Zero taskforce, with representatives from every department, drives the roadmap; progress is reviewed quarterly and our emissions are audited by a third party every year.
Reported to GRI Standards
Our first ESG report prepared in accordance with the Global Reporting Initiative.
Independently verified
2022 emissions verified by BSI to ISO 14064-1:2018; 2021 by ClimatePartner.
Net zero claim verified
EVORA verified room2 Chiswick's net zero claim for 2022.
B Corp under way
Application started in 2022, changing our Articles of Association to put people and planet alongside profit; certified November 2023.
Awards this year
Green Race to Zero – West London Business AwardsSustainability Award – Serviced Apartment AwardsNet Zero Strategy of the Year and Energy Efficiency Project of the Year – BusinessGreen Leaders AwardsEngagement Campaign of the Year – Global Good AwardsBest Green Business – West London Chambers AwardsLow Carbon Award – Energy InstituteSustainability – AHEAD AwardsMost Innovative Use of Technology – Altos AwardsRunner-up, Good Egg – National Geographic Hotel AwardsBest Places to Work in Hospitality – The Caterer
Certifications and memberships
Green Tourism SilverGRI
Green Tourism Gold: room2 Southampton and Chiswick. Silver: Missionworks and room2 Hammersmith.
Read the full report
The complete ESG Report 2022 and our GHG Emissions Report 2022, with full methodology and data.